Below is our Rental procedure.

If you have any questions about the information below, please contact us.

Equipment Drop Off

Equipment drop-off is during working hours only.

If you need to contact us after hours, please call us and leave a message. We
will return your call as soon as possible. 403 6673689

• ID required: A valid driver’s license with a current address is the minimum requirement for all rentals; credit card for security deposit is preferred. TrWay Rentals Ltd. staff reserves the right to refuse service to anyone who does not comply with the minimum ID requirements.
  
• Rates: Rental rates on all equipment are as posted and are on the basis of time out, not by the job or time used. We sell time. Overnight rates apply to equipment rented 1 hour prior to closing and returned within 1 hour of opening the following day. Please inquire about these rates at the time of rental.
  
• Reserving: Equipment can be reserved ahead of time, either in person or over the phone. Information required is name, phone number, equipment required and time of pick-up. We require a reservation deposit of 50%.
  
• Delivery: Delivery is available depending on the loading/unloading conditions at the work site and the availability of staff. A base fee is charged for delivery within Airdrie. A mileage charge is added for delivery outside of Airdrie city limits. A minimum half day rental fee is charged for delivered equipment.

Payment Terms

Accepted methods of payment are cash, debit, Visa, and Mastercard.

Full payment is due upon return of the equipment. Rentals beyond 30 days must be paid in full to continue the rental.

Customer Responsibilities

· Customer must contact us immediately if the equipment is not operating properly.

· Customer or customer’s employees should be the only operators of the equipment.

· Customer is responsible of the safety of themselves and/or personnel when operating the equipment.

· Customer is responsible for any damage due to accidents, neglect, or operating equipment beyond its capacity.

· Customer may be charged a cleaning fee at the discretion of rental personnel if the equipment is returned in a soiled condition.